FAQ

Physiotherapy Consultation

  • Do I need a Doctors referral?

A Doctor’s referral is NOT required for private patients. They are only required for workers compensation, DVA and EPC referrals.

  • Can I claim from my Health Fund?

Yes we do claiming for you on the day. Please bring your health fund card with you. Please contact your health fund to determine the level of benefit available to you.

  • How do I pay for my treatment sessions?

Payment of fees is required at time of consultation. Fees can be paid for by cash, eftpos, cheque and health fund benefits if you have your health fund card with you.

Our current fee structure is available in the reception area.

  • What do I wear?

Loose comfortable clothing. You may be asked to remove some clothing for the physiotherapist to be able to have access to the affected area. Please dress in shorts if you are more comfortable wearing them for any lower limb and lower back injuries.

  • How often will I need to come?

This will be advised by your physiotherapist once you have had your first appointment and assessment. The length of time will depend on the complexity of the injury/condition and how well you respond to treatment.

  • How long is a treatment session?

Treatment sessions are booked at 20 minute intervals with initial sessions booked at 40 minutes. Longer sessions are available on request however these will incur a higher fee.

  • What information do I need to bring with me to my first session?

Please bring along any relevant Xray, CT and/or MRI scans, ultrasound reports and Doctors referral if you have one.

  • What if I am unable to make my appointment?

Due to the high demand of appointments at Narrabri Physiotherapy please give a minimum of 24 hours notice if you are unable to attend your appointment. Please be aware that less than 24 hours notice may incur a $40.00 cancellation/non attendance fee (for standard consultations only) at the discretion of the practice manager.

  • What do I do if I have a Workers Compensation claim?

If your Doctor has referred you for physiotherapy please bring a copy of the referral/medical certificate to your first appointment . Please also bring the following information once your claim has been accepted;

  • Claim number ( if available)
  • Date of Injury
  • Insurance Company and address
  • Case worker if known

Narrabri Physiotherapy is able to bill your insurance company directly once your claim has been accepted. Please be aware that you will personally be required to pay for services received if your claim is not accepted. Any late cancellation or non attendance fees will not be covered by the insurance company, and will need to be paid by you.

  • What are your opening hours?

Our hours are flexible to cater for the needs of working people.

Narrabri clinic: We are usually open from 8am until 6pm. These times can vary due to home visits, workplace assessments and training.

Wee Waa Clinic: Again times will vary to cater for home visits, hospital and hostel visits. Appointments are usually between 10am and 4.30pm. Please contact our receptionists for specific times on 02 6792 4085.

Every effort is made to cater for the various needs of our clients and every effort is made to accommodate your preferred appointment time and preferred therapist.

  • Do you make home visits?

Home visits can be made in some situations according to the availability of therapists and at the discretion of the practice manager.

  • Will you remind me about my appointment?

If we are provided with your mobile number we can send a text message reminder of the time/date of your appointment.

  • Is my personal information confidential?

Yes, absolutely. Your medical record is a confidential document and treated accordingly with only authorised personnel having access to your information. Any personal information such as email addresses, phone numbers etc are only used to provide you with practice and health information.

Drug and Alcohol Screening tips

  • Testing is done in accordance with the Australian Standard by qualified staff and in line with your employer’s drug and alcohol policy
  • Bring photo identification such as a drivers licence, passport or 2 other forms of identification such as a rates notice in your name or credit card or medicare card
  • You are usually required to provide a urine sample so drink plenty of water prior to your appointment
  • Test results take 2 minutes and you and your employer will be notified of the result
  • Please note that some over the counter medications can show up in a drug test. Some of these include Nurofen plus, cold and flu tablets (eg Codral), any medication with “Forte” on the label including some cough syrups, panadeine and so forth. Please contact us if in doubt and always declare all medication that you are taking prior to the test. It is easier to bring any medications with you or bring a list of medications that you are prescribed/using when you have your drug screen.
  • Note regular marijuana use can be detected for up to 3 months after use.

HealthScreen/Pre employment medicals and Functional Assessments

  • You may be required to undergo a urine drug screen so drink plenty of water prior to your appointment
  • Eat a light meal at least 1 hour prior to attending
  • Do not consume caffeine prior to your assessment
  • Bring any glasses that you need to use
  • Bring any medications that you are on
  • Wear loose comfortable clothing and appropriate footwear such as normal workboots or joggers.
  • If you are undergoing a functional assessment you may be required to bring your workplace clothing and accessories that you would normally wear such as belts, hard hats, steel capped boots, PPE etc
  • Bring any current certificates or prescriptions from your Doctor if you have any
  • Ladies please notify your assessor if you are pregnant or think you may be prior to your assessment.